Our shipping policy is simple. FREE SHIPPING in the U.S. and flat rate $5.00 for the rest of the world. For physical items being shipped, it will take 3 days to process your order.
**** INTERNATIONAL BUYERS – PLEASE NOTE ****
Import duties, fees, and taxes are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
Return & Refund Policy:
*Applies to purchases from www.gonzaloarruza.com only
All music, including physical CD or MP3 Download are not eligible for refund, with the exception of physical CD, if it is damaged, we will send you a new one.
Refund for other products:
The item must be in new, unused condition, and in its original packaging. Buyer is responsible for return shipping. We will send you an email notification upon receipt of the returned item. If conditions are met, we will issue a credit to your credit card or original method of payment within 48 hours.
The buyer is responsible for return shipping of the item being exchanged and we will pay the cost of reshipping the new item to buyer.
Please email firstname.lastname@example.org first, if you have a return, refund, or exchange request.